Grievance redressal.

Last updated [date]

Draft for review. Items in [brackets] are placeholders until Clario confirms them.

If something has gone wrong, with us or with a loan we arranged, tell us. Most problems are sorted on the first call.

Talk to your advisor first

Call +91 90369 21357 or write to [email protected], Monday to Saturday, 10 am to 7 pm. We aim to reply within one working day.

Grievance officer

If your advisor hasn't resolved it within 7 days, write to our grievance officer:

Name: [Grievance officer's name]
Email: [grievance email]
Phone: [number]
Address: Rainmakers Workspace, No. 799, 3rd Floor, Sree Guruva Mansion, 8th Main Rd, 3rd Phase, J. P. Nagar, Bengaluru 560078

We acknowledge every complaint within 2 working days and aim to resolve it within 30 days. [Confirm timelines.]

Complaints about a lender

The lender decides approval, rates and fees. If your complaint is about the lender, we'll help you raise it with that bank or NBFC's own grievance desk. If they don't resolve it within 30 days, you can escalate to the RBI Ombudsman at cms.rbi.org.in.